We booked the Hotel Romanico for Valentine's Day and we were looking forward to 4days in Rome. We thought we had secured a great stay and our hotel package included airport transfers, breakfasts and coliseum tickets (the coliseum tickets were a big draw card as we wanted to avoid queues and with pre tickets it would have been perfect.From our arrival to departure things got worse every day, our airport transfer did not arrive, after two calls to our hotel they finally said someone would be on their way. We waited over an hour in the airport, upon arrival to the hotel no apology was offered and we were told the Coliseum tickets were not able to be booked. We had given the hotel enough notice to pre book our tickets. I could go on about things they did not do- but in short, stay somewhere else if you're looking for a relaxing holiday without any problems. In the end we had to buy our own Coliseum passes and wasted over half a day queuing to get tickets, we then had to claim the money back from our hotel, this was a total hassle and ruined a day of site seeing
Staff: Unhelpful and rude, no manager to assist during our stay, the bar tenter was the nicest guy and should find another place to work.
Room: Our bed was hard, air conditioning unit did not work and was never fixed during our stay. (Reception was told every morning but nothing was ever done about it)
Location: Close to the Spanish steps and train station but so are other hotels, nothing great about this place and next time we'll be avoiding this hotel.
Breakfast: Just basic stuff, nothing to write home about.
Rating: All in all, a very bad hotel experience. If managed better this could be a great Hotel. 1 out of 5
Points to highlight: You may be interested to know that I sent a letter of complaint to the hotel and emailed a number of times. The manager Alessandro has not returned my emails or phone calls and it's been over a year. Just goes to show what they think of their customers, I'd not recommend this hotel at all.